search
Your Cart

No products in the cart.

FAQs

>
FAQs

Products

100%! All our pieces of Hight-Jewelry collection use 14K gold, 18K gold, gray diamonds, black diamonds, and opals. If you care for them as we recommend, you will enjoy them forever.

All of our pieces are handmade by artisan goldsmiths in the China. Coming very soon, we will take you into our studios so you can take a peek at the painstaking process involved in making S&LE CHIC pieces.

Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality meatriales and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.

Our collection of modular fine jewelry essentials are designed to be creatively customized to keep up with your bold, dynamic life. Our pieces are made of high quality gold and stones, so you can wear them now while you build a jewelry wardrobe you will love forever.

We love collaborating on new designs especially when it involves a piece you love so much. Due to the size of our operation, we are able to do any custom work with low MOQ . Shoot us an email at info@schic99.com and we will see what we can do.

Shipping

Our online store now offers 1-3 day shipping for spanish (expect islands ) domestic addresses only, regardless of what you order.

All orders, except for personalized ones and Hight Jewelry Collection, are prepared within 24 business hours after the order confirmation date. This preparation time can vary according to peak season like Black Friday or Christmas. Personalized jewels have a specific preparation time, which is indicated during the purchase process.

Nowadays, we deliver to the following countries.

Clicking on every country, you can find more details about shipping methods and delivery price and time.

Note: we do not send to post office boxes.

We do not take responsibility for factors external to SCHiC99 which may delay or prevent a delivery, and which are not covered by our logistic partners. 

Shipping to these states will take a bit longer. Expect about 20-30 days from the time of your order.

1) GLS: (2-7 days)

2) GLS International  (3-15 days and available to the 48 contiguous states): €35

All orders, except for personalized ones and Fine Collection, are prepared within 24 business hours after the order confirmation date. This preparation time can vary according to peak season like Black Friday or Christmas. Personalized jewels have a specific preparation time, which is indicated during the purchase process.

Nowadays, we deliver to the following countries.

Clicking on every country, you can find more details about shipping methods and delivery price and time.

Note: we do not send to post office boxes.

We do not take responsibility for factors external to SCHiC99 which may delay or prevent a delivery, and which are not covered by our logistic partners. 

Don’t worry! Sometimes, it takes a couple of days to update your shipment status. Email us at info@schic99.com and we will let you know where your package is.

Hate when that happens. But no worries! We will correct it for you if your purchase hasn’t shipped yet. Please email us at info@schic99.com

Products

Each piece already has a lot of information on its product page, however, if you need to know more, email us at: info@schic99.com.

You are not alone! We’ve tested our jewelry and all of our producto are titanium steel jewelry does not contain nickel, and lead free and while it should be totally safe for you to wear, even so we cannot guarantee our products will not trigger an allergic reaction.

Returns & Exchanges

Sorry it didn’t work out. You can return your unused pieces within 14 days of receiving them. Just send us an email at info@schic99.com.

To be eligible for a return, please ensure that the jewelry is in its original packaging and in perfect condition, that you have the proof of purchase and that you’ve obtained the shipping label from us. We reserve the right to refuse returns that do not meet the criteria.

We will refund you in full back to your original form of payment. However, please note that we will not refund any shipping charges you paid.

If you have any other questions about returning your pieces or have any second thoughts, email us at info@schic99.com.

Refunds will take anywhere between 5-10 business days to appear back on your statement.

Oh no, we are so sorry about that. We will make it right for you. Please email us at: info@schic99.com.

You can drop it off at any GLS collection box, GLS post office or any GLS store.

Billing

We accept Visa, MasterCard, and American Express credit cards, PayPal.

Your credit card will be charged as soon as your order is accepted and processed.

Not to worry, it happens to the best of us. Check the following:

Check that your card is not expired.
Double check the accuracy of your credit card’s billing details; such as the billing address and the security code (i.e. what you’ve entered into the checkout details).
Call your credit card issuer – they might’ve have stopped this payment from going through.

Order questions

Drop us an email at info@schic99.com and we will update your order as soon as we can.

At any time, you can view your order status on your My Account page. This page will be updated as soon as possible, at two different stages: first, when your credit card is charged and again when your product is shipped.

We only accept one promo code at a time. We are sure that there will be other opportunities to use your promo code in the future.